Frequently Asked Questions

You can use our mobile app to:

  • Pair and manage various locks in various home listings
  • Perform Bluetooth unlock and Easy unlock
  • Generate and manage One-time, Permanent Pin codes and Duration PIN codes
  • Change Master PIN code
  • Check lock battery status (refreshes with Bluetooth or PIN unlock)
  • Send Bluetooth key

It runs on 4 AA batteries, with a battery life span of up to 9 months.

The app will display the battery status of the lock as last updated. Whenever a bluetooth key is used, the battery status of the lock will be updated. As such, you will be able to monitor the battery status of the lock as long as you use the bluetooth key at regular intervals.

The lock will be able to function as per normal since it runs on battery.

Yes, our lock comes with the option of being operated by a physical key (each lock comes with 2 keys).

This is usually meant for emergency situations and to provide reassurance to homeowners that there is a back-up mode of entry.

It is not necessary to use the physical key if you do not wish to do so.

No, all installations in Singapore are performed by our trained in-house installers. 

On the day of the appointment, our lock installers will first take precise measurements needed for the installation work.

The actual installation time may vary but it is typically completed within 1.5 hour. At the end of the installation process, our lock installers will assist the homeowner with the initial configuration of the system, including setting up of passcodes/thumbprints if needed.

A clear demonstration on how to operate the lock will also be provided.

We accept all major credit cards, cash and Pay Now.

*Installment payment plans are also available at our physical showroom.

Definitely! You have two options:

- You may take advantage of the promotion in full payment upfront and simply arrange for installation whenever your home is ready.

- You may deposit SGD 100 to secure the promotional price without having to pay in full. You may pay the remaining promotional amount when you schedule your installation.

Kindly take note that no refunds, returns or change-of-mind requests will be entertained when the deal is transacted based on a promotion, even before installation.

We recommend that you drop by our showroom so you can check out our range of products and we can give you a live demo. Feel free to bring along or text us photos of your existing doors, locks or security systems to help us assess what products would benefit you best.

WhatsApp us at 8798 7303 for a free consultation.